201 Clematis St, West Palm Beach, FL 33401

box office

Ticket Policies

Health and Safety Practices

Palm Beach Dramaworks is committed to the health and safety of all our patrons, artists, and staff. We have installed a new HVAC system throughout the building that complies with all the latest safety standards, including UV light, bi-polar ionization, and specialized high quality air filters. 

Additionally, in accordance with CDC recommendations, patrons must adhere to the following safety protocols in order to gain entry into the building: 

  • All guests are required to wear suitable masks that completely cover the nose, mouth, and under the chin for their entire visit.  
  • Documentation: Fully vaccinated guests have the option of voluntarily presenting documentation (printed or digital) showing full vaccination status. Full vaccination is defined as the completion of the final dose at least 14 days prior to the performance date. Alternatively, all guests can, instead, present documentation (printed or digital) of a negative COVID-19 PCR test result conducted within 72 hours prior to the performance, or a negative COVID-19 Antigen test result conducted within 24 hours prior to the scheduled performance start time.  
  • Matching photo identification is required for everyone 18 years and older.

These protocols are subject to change. As the situation evolves, we will re-evaluate and share any updates with you on our website at palmbeachdramaworks.org and via email.  If you have any concerns about Covid-19 and are unable to attend a show, please contact us at least one week prior to the date of the performance. As a courtesy, we will arrange a credit.

Picking Up Tickets

Tickets can be picked up during normal box office hours of operation and at all performances. Tickets can only be picked up by the account holder or authorized individuals. If you cannot pick-up your tickets please contact the box office and notify us of the name of the individual who will be picking up. Photo ID is required to pick-up tickets. 

Exchanging Tickets

Based on availability, ticketholders can exchange tickets for another performance in the run of the same show. The exchange fee is $3.00 for non-subscribers. No credit is given for changes to a lower-priced performance. Exchanges cannot be made on or after the date of your scheduled performance. Exchanges require the physical tickets returned to the box office. Please call the box office for details on how to complete your exchange.  

All sales are Final. No refunds will be given. 

Past Date Standby

If an emergency or unforeseen circumstance prevents you from attending your scheduled performance, you may be able to use your tickets on standby basis for another date of the same performance. Past date standby tickets are not guaranteed, cannot be reserved in advance, are subject to availability and are issued only one half-hour prior to the performance. If tickets are available we will be happy to accommodate you in exchange for your missed performance. You are welcome to call the box office on the day of another performance to check availability. 

Tickets may also be donated as a tax-deductible contribution to Palm Beach Dramaworks. Please contact the box office for more information. We thank you for your generosity in advance. 

Accessibility & Listening Devices

Palm Beach Dramaworks is committed to providing persons with disabilities the necessary accommodations for a comfortable experience. Accessible seating for patrons with disabilities and a companion is available for shows on a first-come, first-served basis. Please be sure to mention your need for wheelchair accessible seating or other accommodations when placing your ticket order. 

Headsets aiding in amplification and clarity are available for hearing impaired patrons on a first come, first served basis.